Refund policy

This page explains how refunds work for Presenterra plan fees and top-up bundles.

1. All sales are final

Once a plan fee or a top-up bundle has been charged, it is non-refundable. This applies whether you are billed monthly or annually, and whether or not you go on to use everything the charge paid for.

2. Cancelling a plan

You can cancel a paid plan at any time. Cancelling stops the next charge — it does not refund the period you are already in. Your organisation keeps its plan’s features until the end of the period you already paid for, then moves to the free plan.

3. Unused plays and seats

A monthly allowance that goes unused does not carry over and is not refunded. Top-up bundles do not expire, but are non-refundable once purchased, whether or not they are ever used.

4. The free plan

The free plan is not charged, so there is nothing to refund on it.

5. If we make a billing mistake

This policy is about discretionary refunds. It does not stop us fixing our own mistakes: if we charge you the wrong amount, or charge you twice for the same thing, tell us and we’ll correct it.

6. Changes to this policy

We may update this policy from time to time. If we make a material change, we will update the effective date above.

7. Contact

Questions about a charge? Email hello@presenterra.earth.